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Breaking Down Silos for the Lost & Found with Integration and A.I.
Lost and found is a hotel-wide operational challenge that affects nearly every department, including housekeeping, security, operations, and the...
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Putting Digital CX at the Heart of Your Hotel
Do you believe your hotel offers a digital customer experience? More importantly, do your guests? In today’s Digital Experience...
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Understanding the Advantages of AI in Hospitality
Most of us have some familiarity with Artificial Intelligence (AI), but the technology is a lot more than...
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Be Sure Your Hospitality Trifecta – The “Pre,” “Stay,” and “Post” – is a Winner
Be Sure Your Hospitality Trifecta – The “Pre,” “Stay,” and “Post” – is a Winner During my career in...
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Digital is Driving Decisions
Think the coronavirus crisis has turned hotels away from their digital strategies? Not if that transformation is tied to...
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Who’s Ready to Travel?
Small Luxury Hotels of the World recently surveyed 6,000 of their loyalty club members. They found 53 percent of...
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My Kind of Town
It’s been sort of hard to make vacation plans lately. Your scheduled holiday rolls around and, surprise! You’re staying...
